Whether your business is a brick-and-mortar establishment or an ambitious eCommerce player, one success factor is common - exemplary customer service. As retailers and eCommerce companies seek to create an omni-channel experience for shoppers using the latest technology and best practices, a strategy that mixes traditional and new customer service channels to create a seamless, personalized and high-quality experience for customers must be employed as well.

Outsourcing customer service to Phone Support Group; you will give your retail or eCommerce company access to our robust 24x7x365 multi-channel contact center. Equipped with well-trained professionals and the latest call center technology, our contact center services the needs of your customers through: inbound and outbound voice support, web / live chat, and email management. With facilities our call center technology ensures that all your customer interactions are streamlined.

Constant support without the costs

Employing Phone Support Group as your e-commerce customer service team allows your business to provide 24×7 support without the costs of hiring internal staff. Our customer service representatives are only paid while actively speaking with your customers and working on your behalf.

A 24×7 link to your customers

Your website is always online, but can customers always reach you? With 24 hour customer support from Phone Support Group, they can, and they’ll appreciate being able to speak to a live person at their convenience.

Go beyond web-based customer service

Millions of websites are competing online and differentiating yourself from the crowd is critical to your success. While the majority of Internet retailers rely on email and other electronic methods for communication, those that provide live operator customer service are the ones that stand out to consumers.

Free up time to focus on your business

Every customer service issue handled by our agents is one less interruption to your already busy day. Partnering with Phone Support Group to provide your e-commerce customer service needs means freeing up time internally to focus on more pressing tasks.