Medical Answering Service

Remaining available to your patients is critical to the success of your practice. CMS medical answering services allow healthcare providers to effectively coordinate their after hours care without drastically increasing costs or burdening existing staff.

Partnering with hundreds of medical facilities and every type of specialty, CMS has over 40 years experience providing medical answering services. Our services are designed to meet your needs and are customized for practices of all shapes and sizes, whether you have one physician needing after hours support or multiple offices requiring 24 hour live answering.

Known for superior customer service, highly trained agents, and advanced technical capabilities, CMS is a fully HIPAA compliant call center working with hundreds of medical practices across the country.

Schedule appointments 24/7

Scheduling appointments is critical to your business, but without a good system in place, it can become an expensive distraction. With appointment scheduling call center services from CMS, you can ensure that your appointment related phone calls are always handled professionally, freeing up time to concentrate on running your business.

Many people do not have time to schedule during your office hours. With appointment scheduling service from CMS, appointments can be scheduled around the clock by our trained call center agents. Live scheduling agents from CMS allow your patients or customers to call and schedule at a time most convenient for them, be it during the day or after hours. By accommodating the scheduling needs of all your clients, you can fill your schedule and make more money.


A Personal Touch 24/7

The services at CMS are designed to give your medical practice the ability to efficiently and effectively manage its after-hours care without the burden and overhead a full-time staff.

The medical needs of your patients don’t go to sleep when you do. When your patients call, voicemail and automated answering trees are the last things they want to deal with. They want to talk with a professional, compassionate live operator. As a healthcare provider it is essential to give your patients the personal attention they want and need 24 hours a day, 365 days a year. At CMS we provide medical practices of all sizes after-hours call answering.  With over 40 years of experience answering calls after-hours for medical professionals; our staff has the experience and knowledge to handle the after-hours needs of your patients.

Patient Appointment Reminder

As anyone that works or visits a medical practice knows today’s medical practices are busy. It’s often necessary for them to schedule appointments months in advance. Combine this situation with patients that are very busy and medical practices are seeing a massive increase in no-shows for appointments. This situation leads to a loss of a revenue for the practice and delayed care for the patient. Every missed appointment can cost you thousands of dollars in lost revenue.

Clinics are very busy places, especially for the front office staff. Registering patients, processing paperwork, and performing other day-to-day tasks fill up the day quickly. So how does the front office staff find time to call every patient on the schedule to confirm their upcoming appointment?


Appointment Reminder

By utilizing CMS’ Appointment Reminder Services to notify patients of upcoming appointments, medical practices of any size can reduce their losses due to missed appointments. And instead of burdening your current staff with making these calls during their already busy day, CMS can take the load off of them and perform this task for them, freeing them up to address other core responsibilities.

All of our reminder services can be tailored to your office’s specific needs. If you want us to call one, two, three times or more, we can schedule that for you. If you want calls to be made an hour, day, or week before the appointment, we can accommodate that as well. All of our solutions here at Continental Message are customized to your medical office.