The single largest outsourcing cost variable is location. Therefore, selecting a call center located in the US or outside of the US will have a huge impact on costs. Here is a general guideline to outsourcing costs by geographic location:
Cost Comparison
United States/Canada: $22 – $35 per hour
Western Europe: $40+ per hour
Eastern Europe $12 – $25 per hour
Australia: $35 – $55 per hour
Africa/Middle East: $15 – $20 per hour
Latin America: $8 – $18 per hour
Haiti: $8 – $14 per hour
Asia/Philippines: $9 – $16 per hour
India: $5 – $9 per hour
Pakistan: $6-$10 per hour
Local But Expensive
Traveling long distance and Expensive
Traveling long distance and Expensive
Traveling long distance and Expensive
Traveling long distance and Expensive
Somewhat near but Medium Cost / only Spanish and English
1.5 Hour flight, reasonable cost / Multiple languages
